ShineTrust User Guide
  • What is ShineTrust?
    • Why ShineTrust?
    • App Installation
    • Plan & Pricing
    • Support Policy
  • Badges Instruction
    • Dash Board
      • Product Badges
      • Trust Badges
      • My Badges
    • My Badges
      • Custom Badge
      • Upload Badge
    • Product Badge
    • Trust Badge
    • Automation
    • Development Tools
  • FAQs
    • App Installation
      • How do I install ShineTrust ?
      • I've installed ShineTrust App. How do I open the app?
    • Automation
      • What is Automation feature?
      • How can I stop an active Automation?
      • How to check if the Automation is live?
      • Will the badges be automatically removed once the schedule expires?
    • Product Badges
      • How can I replace/undo/remove badges from my products?
      • How to decide which product badges to use?
      • How can I apply more than 1 badge to a product?
    • Trust Badges
      • How to delete a badge item out of Trust Badge list?
      • How can I pause Trust Badges on my store?
      • Can I change the positions of Trust Badges?
      • Is it possible to set the Trust Badge to be visible only on certain collections?
      • How do I specify the Trust Badge to show on certain products?
      • Is it possible to change the size other than the 3 default options (Small, Medium, Large)?
      • How to change the heading of Trust Badge?
      • I have knowledge of HTML, CSS, can I fill in the custom location by myself?
      • How to choose where to display Trust Badge on store?
      • How do I choose where I want to display the Trust Badge on the store?
      • How to use the locate function when the store has a password?
      • Can I hide/show the Trust Badge heading?
    • My Badges
      • Why I can't upload badges?
      • How can I delete badge?
    • Plans & Pricing
      • What happens when I cancel my Subscription Plan?
      • What is the Refund & Cancellation Policy?
      • How will I be charged monthly?
      • What is the pricing plan of ShineTrust?
    • Support
      • How can I reach out for help?
      • How can I uninstall ShineTrust App?
      • Does ShineTrust impact the website's performance?
      • What to do if I am unable to launch the ShineTrust App?
  • Changelogs
    • What are the new features in version 2.0?
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  1. FAQs
  2. My Badges

Why I can't upload badges?

Learn to upload badges properly.

  • You can upload your design in JPG, JPEG, PNG, SVG, GIF format.

  • Badge upload size is less than or equal to 1MB.

For further queries, please ping us in the in-app Help chat or email us via [email protected].

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Last updated 2 years ago