# What is ShineTrust? ShineTrust - Shining your Store with Trust **Run a High Converting Your Shopify Store with with flexible** [**product**](/badges-instruction/product-badge) **&** [**trust badges**](/badges-instruction/trust-badge) **App highlight:** * Trusted by **200+ online stores** and we are doing good in **5\*** * Best app ever with automated product and trust badges * No coding skills required # Why ShineTrust? We are here to help store build campaigns by displaying the latest collections/products on trends, announcement on new arrivals, v.v., keeps your store be professional and catchy without designers. * Appealing [**Product Badges**](/badges-instruction/product-badge) for Best Sellers, Stock Update, Discount and Promotion * 100+ [**Trust Badges**](/badges-instruction/trust-badge) and Guarantee Icons **Boost Your Sales** Promote any kind of promotion in your store to help you sell more, using badges, labels, stickers. **Increase Conversion Rate** Easy apply with all Sales and Discount program like BFCM, Pre-Orders, Low Stock, Wholesale, Collections, Clearance, New Arrivals and more. #### Promote Products Automatically Automation badge with multi rules. Ease of customization in shape, text or color to create professional looking badges. # App Installation Learn how to install ShineTrust app to use product labels on your stores 1. Visit " [**ShineTrust - Badges & Labels**](https://apps.shopify.com/shine-trust?search_id=cbc63363-a6f3-495f-bb91-c8624f9daa35\&surface_detail=shinetrust\&surface_inter_position=1\&surface_intra_position=1\&surface_type=search)" on the Shopify app store. 2. Click the "**Add App**" button. 3. Log into your Shopify store account. 4. On the dashboard, head over to "**Apps**" in the left-handed sidebar. 5. If you see "**ShineTrust - Badges & Labels**" under "**Installed apps**", you have successfully installed the app. # Plan & Pricing Explain the update on pricing plan of ShineTrust - Badges & Labels [**ShineTrust - Badges and Labels Ver 2.0 PRICING**](https://apps.shopify.com/shine-trust?search_id=0823edc9-7c6e-4644-b2e0-58f10916709b\&surface_detail=badges\&surface_inter_position=1\&surface_intra_position=19\&surface_type=search) 1. **FREE PLAN** * Unlimited products * Up to 5 product Badge * Up to 5 Trust badge - Only shown on Product template * Up to 10 custom badges * Up to 10 upload badges **2. ADVANCED PLAN** * Unlimited Product badges * Unlimited Trust Badge * Unlimited Upload badges * Unlimited custom badge * Automation * Can add Short-code of Trust Badge on every page(\*) (\*): Limited by Customer's Shopify Basic or Plus. ***What does it means for existing customer's data?*** * Absolutely no change in pricing for customers on the existing Free or Advanced Plans. # Support Policy From [**ShineTrust - Badges & Labels**](/what-is-shinetrust/app-installation), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and approved by ShineCommerce. This Privacy Policy applies strictly only to our online operation and is only valid for visitors to our website with regards to the information that they shared and/or collect in ShineCommerce. This policy is not applicable to any information collected offline or via channels other than this website. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us via ****. ## **How we collect your information?** The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. ## **How we use your information?** We use your information for below reasons: * Provide, operate, and maintain our website. * Improve, personalize, and expand our website. * Understand and analyze how you use our website. * Develop new products, services, features, and functionality. * Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes. * Send you emails regarding your subscription. * Find and prevent fraud occur during your app experience. ## **About the Log Files** ShineCommerce follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. ## **Cookies and Web Beacons** Like any other website, ShineCommerce uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. For more general information on cookies, please read [“What Are Cookies” from Cookie Consent](https://www.cookieconsent.com/what-are-cookies/). ## **Google DoubleClick DART Cookie** Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to [www.website.com](http://www.website.com) and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – ## **Advertising Partners Privacy Policies** You may consult this list to find the Privacy Policy for each of the advertising partners of ShineCommerce. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on ShineCommerce, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that ShineCommerce has no access to or control over these cookies that are used by third-party advertisers. ## **Third Party Privacy Policies** ShineCommerce’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. ## **CCPA Privacy Rights (Do Not Sell My Personal Information)** Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. ## **GDPR Data Protection Rights** We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: **The right to access** – You have the right to request copies of your personal data. We may charge you a small fee for this service. **The right to rectification** – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. **The right to erasure** – You have the right to request that we erase your personal data, under certain conditions. **The right to restrict processing** – You have the right to request that we restrict the processing of your personal data, under certain conditions. **The right to object to processing** – You have the right to object to our processing of your personal data, under certain conditions. **The right to data portability** – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. ## **Children’s Information** Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. ShineCommerce does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at ****. # Dash Board # Product Badges Learn how to manage Product Badge's Campaign Dashboard ![Product Badge's Dashboard](/files/ABzlQjkvFo0QxFOtPiub) * **Add product Badges**: when click "ADD PRODUCT BADGES" button, the screen will switch to product badge page ![](/files/oVZDCTKWFcHIDa3SY1xx) * **Change** status for campaign ![](/files/O4US8JchOw1b5nqCB1dq) * **Delete** campaign ![](/files/hEygzF8MxajlxJvF5F3g) * **Change** the status of selected campaigns ![](/files/lt66MxnGr954lAf94Yvh) * **Delete** selected campaigns ![](/files/3q656lsvou45mo6US3M3) # Trust Badges Learn how to manage Trust Badge's Campaign Dashboard ![Trust Badge's Dashboard](/files/tYie24DvykVmqYq1oM8r) * **Add Trust Badges**: when click "ADD TRUST BADGES" button, the screen will switch to trust badge page ![](/files/ZT2mnnXcnlU5sf3pFrux) * **Change** status for campaign ![](/files/xU5ednqpHHyxOeSf0S69) * **Delete** campaign ![](/files/L2Sbc1NZYpToUu21v66i) * **Change** the status of selected campaigns ![](/files/yUBfpWANVoGhYSkzf74D) * **Delete** selected campaigns ![](/files/2b2belGqHpPWJcoPjrBi) # My Badges Display the List of Badges uploaded and created according to the available badge template ![Dashboard of Badges](/files/fNWeJad5UR1dpKrk0Kf8) * Choose **Library** of 1300+ badges ready to use. We will continue update * [**Upload Badge**](/badges-instruction/my-badges/upload-badge): Upload unlimited the design of the badge you have before. * **Add** [**Custom Badge**](/badges-instruction/my-badges/custom-badge): Tool to customize any badges you want by your text, your language, your product info. With 100+ pre badges template ready to edit. * **Delete Badge**: When hover on the badge will appear icon X" to remove the badge. # My Badges A complete guide on setting up Custom Badge and Upload Badge # Custom Badge Learn how to custom badges ![](/files/fNWeJad5UR1dpKrk0Kf8) ### **Custom Badge Page** Access Dashboard -> Add Custom Badge ![](/files/S0TiejbQ7gXjsVSet2NH) #### **List Badges** Displays a gallery of over 1 hundred pre-made badges. Click badge to choose a custom badge. #### **Badge Preview** Display the selected badge on the preview image. Preview image will change when customized. **Badge Editor** Provide badge editing tools according to your wishes. **Text Editor**: * Text image: You can add 1 more line of text to the image by clicking the ADD TEXT 2 button * Font Family: Set font style * Font Size: Set font size * Font Weight: Set the boldness of the text * Line Height: Set font height * Italic: Set font skew * Align: Set text alignment (left, right, center) * Color: Set font color * Rotation: Set the rotation for the text * Horizontal Position: Set the horizontal position of the letter * Vertical Position: Set the vertical position of the text #### **Background Editor**: * Color: Set background color for photos * Rotation: Set image rotation * After customizing, press the save button to return to the page ### **Custom Badge Popup** ![Custom Badge Popup](/files/ei6ZV3Fm3Y8nQm8Zk2Pa) #### **Create Badge** Display popup form to create **Custom Badge**( show up on pages: Product Badges, Trust Badges, Automations) #### **Badge Editor Popup** **Text Editor**: Setting as **Badge Editor**\ **Background Editor**: Setting as **Badge Editor** \ # Upload Badge Learn how to upload badges ![](/files/Gry27y7AjwmgBkv4XQL7) #### **Upload Badge**: * When hovering on Create Badge, the screen shows an additional 'Upload Badge' button * Clicking on the button will show a popup to upload photos * After the upload is successful, the uploaded badge will appear on the Badge Preview screen ![Preview Screen](/files/fQp1wozXK2VM5bI3pm8r) **Conditions for uploading photos:** Only allow uploading images with formats: GIF, JPEG, PNG, SVG, JPG. Only photos that are smaller than 1MB are allowed to be uploaded # Product Badge Product badges, also known as product labels or product stickers, are an effective way to highlight products in a store. Once you install **ShineTrust - Badges & Labels** app for product badges, launch the app from your Shopify Admin Dashboard. #### **1. Choose Industry**: Click into the right corner of dashboard, Return on Dashboard choose **Industry** ![Dashboard of Product Badges](/files/aDxaLifsCfrRorSfiRVU) **2. Search Badge:** Search badge on your interest or name **3. List Badges**: * Display the library of 1000+ pre-made badges. Click on one badge or more to choose badges. * If you want to delete, just click again to delete it. \ \- **Create Badge**: Display popup form to create [**Custom Badge**](/badges-instruction/my-badges/custom-badge). \ \- **Upload Badge**: When hover into **Create Badge,** the dashboard will show up [**Upload Badge**](/badges-instruction/my-badges/upload-badge) next to it. Click to upload badges.
![List Badge's Feature](/files/pFajzWTx3m16IZkDgRfX) **4. Badge Preview**: Display all chosen badges on Preview Mode according to these index below: * Badge's Preview Image * Badge position * Badge size * Badge Motion Effect (\*)To change the product for chosen badges, you can click to choose others on '[**6.** **List Products**](#6.-product-filters)' \ **5. Editor**: Provide Adjustment Badges **5.1 - Badge Queues**: Display thumbnails of the selected badges. Click badge to select, click 'close' to delete ![Badge Queues](/files/f3HlQAYU4ZQerBM60QCr) **5.2 - Position**: Change badge's location in 4 primary locations: top left, top right, bottom left and bottom right. ![Badge Position](/files/n5OS4ugMncNP5gsyy5EF) \ Alternatively, you can customize the location to your interest by clicking the 'expand' button at the bottom.\ **5.3 -** **Size**: Change the size of the badge. Supports 3 main sizes: S (small), M (medium), L (Large). Also, you can change the custom size by dragging the ranger slider. ![Badge Size](/files/ahZkSBS7VtUDF9bi9K5z) **5.4 - Animation**: Set motion effects for badge.\ **5.5 - Availability**: Set badge display schedule. Rules: * Do not enter start and end dates: Badge is displayed as soon as it is initialized * Enter only start date: Badge shows from start date * Enter start and end dates: Badge displays in the interval between 2 days ***\* Invalid cases:*** * Do not enter the correct date and time format * Enter a start date greater than the end date * Enter the end date but not the start date **5.6 - Quick Tools**: Display 2 icons Animation and Availability to quickly move to their positions ![Quick Tools for Animation and Availability](/files/OWhs2nSXX8w8tx9A7BUN) **6. Product Filters**: Search Field and Product Preview **6.1 - Search Field**: Search product according names\ **6.2 - Product Review:** Click on the Eye Icon to see Product on Review with Badges. # Trust Badge A trust badge is a symbol or icon placed on your website that ensures your visitors that the page is legitimate and all processes are safe and secure. ![Màn hình thêm trust badge](/files/8t8xY8WsgBaJOisi96yl) Areas of the trust badge add/edit dashboard: **(1) Badges Library:** The library has over 1,300 pre-made badges, categorized by flexible categories and industries. **(2) Trust Badge Preview** **(3) Trust badge editor:** Options for Trust Badge's adjustment. **(4) Badges show on:** Choose template and position to display trust badge on store. **(5) Name/status setting area:** Name/status setting area and trust badge saving action. ### 1. Badges Library ![Badge Library](/files/UQM49jaR3q3rx4jUSToO) **The badges library area includes the following components:** 1. Choose Industry: Set the industry you want . 2. Search badges by name. 3. Sort badges by category All, Return...: in library catalogs. 4. My Badges: List of custom badges and uploaded badges. 5. Featured: Display badges according to the selected industry. 6. The area allows to create custom badge / upload badge quickly. 7. The list of badges allows the user to choose. ### 2. Trust Badge Preview Display list of chosen badges and visual changes when interacting with the Trust badge editor. ![Trust Badge Review](/files/qfAnfJZKZKUL6GUJtcUU) Trust Badge Preview includes the following components: **(1) Show header:** Hide/show header of Trust Badges. **(2) The content of displayed header** **(3) List of Chosen Badges:** At this list, there are 2 quick actions that can be used: Delete each badge and hold and drag each badge to change the position. ### 3. Trust Badge Editor ![Trust Badge Editor](/files/9T9fgcuUGjC9KoiP1HtI) The area contains tools that allow editing trust badge visually, all operations will be displayed immediately on the Trust badge preview. Trust Badges Editor contains following components: * **Size:** Adjust the size of the badges. * **Style Color:** Set color/black and white mode for badge. * **Animation:** Trust badge animation effect when loaded. * **Width Box:** The width of the frame containing the trust badge. Unit % * **Align:** Align badge: Center, left, right. * **Badges Spacing:** Spacing between badges. * **Spacing Around:** The distance of the trust badge container from the elements on the page. * **Show Border:** Turn on the border and set the color and edge of the border. ### 4. Badges Show On The area to set the display position of the trust badge on the store ![](/files/JMQgGk8XZtu9jUJEWCa6) ***Badges Show On contains following components:*** 1. A short-code will be generated allowing you to copy. Trust badge will be displayed everywhere when you paste this short-code in your theme's code. 2. List of templates that allow displaying trust badge: * Product pages * Cart page * Collection pages * Search results pages * Home page * Collection list pages 3. The Css element you want to put the trust badge on: There are 2 ways to set the value for this field. * Tap the "4" area to use the app's smart location picker. * Import the Css element you want yourself (Suitable for developers with html/Css knowledge). 4\. Trust badge display location picker: Tap to select the location you want visually on the store. 5\. Set the display position of trust badge: Above or below the Css Element you have set up. Only available when you manually import the Css element. ### 5. Interact with the list of templates **Product pages** When you select the template as "Product pages", the system will display a list of products allowing you to select certain products to display that trust badge. ![Product Badge](/files/kWBXAAQsFErfFYxc1Vmo) The system allows you to filter or type in a name to search for products according to the conditions you want. **Collection pages** When you select the template as "Collection pages", the system will display a list of the collections you want to display the trust badge on. The default is to select all. ![Collection Page](/files/tmfEH2xkNYM8C6kjR7GS) ### 5. Name/status setting area ![Name/Status Setting Area](/files/wciiKgxX749XZmklaOLe) Enter the name and status of the trust badge then press the save button to save the trust badge. # Automation The automation feature helps in auto-applying badges to products based on established conditions ![](/files/jmDE1lDJmtFKOTUo0Okd) There are 5 types in Automation: 1. **New Arrival**: Show badge on new products. 2. **On Sale**: Show badge on products with discount. 3. **Low Stock**: Show badges on products with limited stock. 4. **Out Stock**: Show badge on products that are out of stock. 5. **Custom**: Show badge on products with custom filter condition. ### **Interface add / edit Automation** ![Interface add/edit Automation](/files/XKp08crZnkrYiFwnOYYp) 1. **Choose a script**: Select the type of Automation you want to add. 2. **Our Library:** Choose badge from [**Gallery**](/badges-instruction/my-badges/custom-badge). 3. **Badge Preview:** Preview the badge image displayed on the product. 4. **Badge Editor:** [**Customize badge**](/badges-instruction/my-badges/custom-badge) display properties. 5. **Matching Product:** Show products that match the condition. ### Management Dashboard ![](/files/vfVDRkf1VlFhYywvwMiR) When an automation is created, it will be shown parameters such as: Status, execution time, edit, execute now button, cancel button. **Status**: Displays the operating status of the automation. Can click to quickly change the status. **Edit**: Click the 'Edit' button to edit the automation properties. **Run**: Click to execute automation immediately. **Reset**: Cancel automation initialization. # Development Tools Tools for developers to optimize displayed badges on your stores ![Development Tools](/files/wTf8zdzGyjHc8rM7embq) * **Product Badge Wrapper Selector**: The CSS selector code of the element containing the badge. Multiple selectors can be selected, each group separated by a comma (,). For example: `.product-item, .products .product-loop` * **Excluded Selector**: The CSS selector code of the element you don't want the badge to be displayed in. Multiple selectors can be selected, each group separated by a comma (,). For example: `.product-item-excluded, .products .product-loop-excluded` * **Resize Badge when width of badge larger than**: Display badge according to the aspect ratio of the image frame. When the badge is larger than the scale, the badge will automatically shrink to the set scale. Default value: **20%.** * **Equal Badge Height**: In some cases, multiple badges display with different heights. This option helps the badge to display more evenly. * **Badge's Height Dimension**: Maximum height of badges. Note: This feature is only used when 'Equal Badge Height' is selected. * **Turn OFF ajax mode**: By default, the system initiates automatic detection of newly added products (search, load more, collection filter, etc.) to display the badge. If your theme does not use AJAX functions, you can enable this feature. It will make the performance better. * **Custom CSS**: Add custom CSS code to change some styles. # App Installation A complete guide on setting up ShineTrust - Badges & Labels and understanding how it is the all-in-one for store's trust on Shopify. #### # How do I install ShineTrust ? Check out [**App Installation**](/what-is-shinetrust/app-installation) for more details. For further queries, please contact us in the in-app Support or write to us at ****. # I've installed ShineTrust App. How do I open the app? * Log into your Shopify store account. * On your Shopify dashboard, click on [**ShineTrust - Badges & Labels**](https://apps.shopify.com/shine-trust?search_id=5d12718a-4a32-4801-b424-a17cb2affad0\&surface_detail=shinetrust\&surface_inter_position=1\&surface_intra_position=1\&surface_type=search) to launch the app. For further queries, please contact us in the in-app Support or write to us at ****. # Automation A complete guide on setting up Automation in ShineTrust - Badges & Labels # What is Automation feature? Learn about the various automation features in ShineTrust - Badges & Labels The **Automate** feature in ShineTrust - Badges & Labels helps in auto-applying badges to products based on inventory and tags. Here's a quick guide on the different automation types: 1. **New Arrival** This automation auto-applies badges to products that have been added to the store in the last 30 days. ![New Arrival Automation](/files/OgOqX4cCqGtEqWFfcIdN) **2. On Sale** This automation helps to run your sale on auto-pilot mode by showing dynamic badges on products with discounts. ![On Sale Automation](/files/ieeG43qpD06omtzeOa3u) **3. Low Stock** This automation helps you to promote fast-selling products in your online store that are low in stock by auto-applying badges when the stock drops to less than 5 or 10. ![Low Stock Automation](/files/hupvi3NCtRb4qbMWDOrD) **4. Out Stock** The Out Stock automation helps to auto-apply badges to products when the stock drops to zero in your store. ![Out Stock Automation](/files/IChO8aG0yT96JmGBh9Xx) **5. Custom** Check out [**Custom Badges**](/badges-instruction/my-badges/custom-badge) for more details. For further queries, please contact us in the in-app Support or write to us at ****. # How can I stop an active Automation? Learn how to stop current running automation on products. 1. Open the Automation Dashboard ![](/files/XYuU4rQWamLC8cyl3OGn) 2\. You can see all the active mode on which automation and click again to turn off. ![Active Mode](/files/IRHRY5n0XXYyqboe4AQ3) For further queries, please contact us in the in-app Support or write to us at ****. # How to check if the Automation is live? Here is how you can know which automations are active on your stores. 1. Click on **Automation** on Dashboard, you will be able to see all the active automation on your store and they will be indicated by **Active Mode**. ![Automation Dashboard](/files/tZRurHXc7kiqw91Vyj9u) To see which products you have created automation on it, click right next to automation and you will see all automated products on the right dashboard. ![Product for Automation](/files/6pReLVmRjkKM7sluzNgN) For further queries, please contact us in the in-app Support or write to us at ****. # Will the badges be automatically removed once the schedule expires? Yes, they will be automatically removed once you have setup Availability before. ***Note:*** The badges won't show up if you do not fill in the required conditions for badges availability. For further queries, please contact us in the in-app Support or write to us at ****. # Product Badges A complete instruction about badges # How can I replace/undo/remove badges from my products? Learn how to replace/undo/delete badges from your products. Check out the video to understand more on how to take action on badges. ![Automation](/files/A3Oeq4o8rfJyBkSIWjKN) For further queries, please contact us in the in-app Support or write to us at ****. # How to decide which product badges to use? Learn about the different types of product badges and when to use them. ShineTrust - Badges & Labels offers an extensive collection of 1300+ product badges across various categories. Every product badge is made for a different purpose, to help you achieve different goals. To find the badge category of your choice, do the followings: * Click into the right corner of dashboard, Return on Dashboard choose **Industry.** * Choose Categories you want, then choose the badges suit you best. * Choose template on the list on the right, click on products on the badges you choose * Click **Save** then we are on the go! ![ShineTrust Dashboard](/files/AJ8Bc2LwD85VsiqMcliD) For further queries, please contact us in the in-app Support or write to us at ****. # How can I apply more than 1 badge to a product? Learn how to apply two badges to your product It's so much more easier than it seems! Just checkout How to add [**Product Badges**](/badges-instruction/product-badge) and add one more! ![Add 2+ Product Badges](/files/yvlFaAlOFTrtOzJjZ7Y2) For further queries, please contact us in the in-app Support or write to us at ****. # Trust Badges A complete guide on setting up Trust Badges in ShineTrust - Badges & Labels. # How to delete a badge item out of Trust Badge list? Learn how to delete a badge item out of Trust Badge list. You can hover over the badge item and click the "x" button to remove that badge from the Trust Badge list ![Delete item out of Trust Badge](/files/ThApY2DBJJz3HkUDltCh) For further queries, please contact us in the in-app Support or write to us at ****. # How can I pause Trust Badges on my store? Learn how to pause Trust Badges in several clicks. * If you in **Edit Trust Badge**, move from **Status** to **Draft** and save it. ![Edit Trust Badge](/files/Wa5EPBXHE52q16yAnsIY) * If you in Dashboard, change status to **Draft** to hide **Trust badge** in your store. ![Dashboard of Trust Badge](/files/CQ0tj8YFG8mK4wFSONaG) For further queries, please contact us in the in-app Support or write to us at ****. # Can I change the positions of Trust Badges? Learn how to change the positions of Trust Badges. You can change the position of badge by hovering into badges and dragging it to the position as you wish. ![Change position of Trust Badges](/files/c97adbjr5CUvd8kzJMVy) For further queries, please contact us in the in-app Support or write to us at ****. # Is it possible to set the Trust Badge to be visible only on certain collections? Learn how to set the Trust Badge to be visible only on certain collections. Select the "**Collection Pages**" template under "**Badge show on**" and select the collections you want to display the trust badge for. That trust badge will only show up on the collections you've selected. ![Collection Page Dashboard](/files/afObxZMlVgMbsnkmzgpr) For further queries, please ping us in the in-app Help chat or email us via **.** # How do I specify the Trust Badge to show on certain products? Learn how to specify the Trust Badge to show on certain products. Select the "**Product Pages**" template in the "**Badge show on**" section and select the products you want to display the trust badge for. That trust badge will only show up on the products you've selected. ![Preview Dashboard](/files/FUMpV9jPxrEScqDIIbts) For further queries, please ping us in the in-app Help chat or email us via **.** # Is it possible to change the size other than the 3 default options (Small, Medium, Large)? Answer about changing the size of Trust Badges. Yes, you can drag the slider below to resize the badge as you like. ![Change the size of Trust Badge](/files/pth4Mx0XGQ2OQ11nMZvd) For further queries, please ping us in the in-app Help chat or email us via **.** # How to change the heading of Trust Badge? Learn how to change the heading of Trust Badge. Click on the title of Trust Badge, a quick customization tool will appear, you can change properties such as: Font, font size, alignment and color of headings. ![Heading Preview](/files/bjHzBtm27mZi07fWDjti) For further queries, please ping us in the in-app Help chat or email us via **.** # I have knowledge of HTML, CSS, can I fill in the custom location by myself? Learn how to fill in the custom location by myself if you already have knowledge of HTML and Css. Yes you can fully inspect the element on your store and import your custom css element. Example 2 formats you can insert yourself: Element is ID: #name-of-id Element is Class: .name-of-class You can also customize the trust badge to display above or below that element by choosing one of the 2 position options: Above/Below. For further queries, please ping us in the in-app Help chat or email us via **.** # How to choose where to display Trust Badge on store? Learn to choose where to display Trust Badge on store. Click on the mouse pointer icon on the "Badge show on" area, a new window containing your store will appear, You can choose the location you want. For further queries, please ping us in the in-app Help chat or email us via **.** # How do I choose where I want to display the Trust Badge on the store? Learn to choose where I want to display the Trust Badge on the store. * Hover your mouse over the location you want, you'll see a visual hint for the location to be displayed. * Click to select that location. For further queries, please ping us in the in-app Help chat or email us via **.** # How to use the locate function when the store has a password? Learn use the locate function when the store has a password in several clicks. * When you click on the location icon, you will be redirected to your store. * If your store asks for a password, enter the password and hit submit, then close that window. * Go back to the app and press the location icon again, you will be redirected to the right page to work. For further queries, please ping us in the in-app Help chat or email us via **.** # Can I hide/show the Trust Badge heading? You can hide/show Trust Badge heading in several clicks. Yes, you can click the "**Show header**" checkbox to hide it however you want. ![Trust Badge Preview](/files/rSKBJ9REc8yFL1cANX1x) For further queries, please ping us in the in-app Help chat or email us via **.** # My Badges All-in-one Answer for My Badges section. # Why I can't upload badges? Learn to upload badges properly. * You can upload your design in JPG, JPEG, PNG, SVG, GIF format. * Badge upload size is less than or equal to 1MB. For further queries, please ping us in the in-app Help chat or email us via **.** # How can I delete badge? Learn how to delete the uploaded or created badge. ![My badge Dashboard](/files/QwzTFpXScrSc1Supzm9Z) Go to dashboard -> **My badges**. Then hover on the image to be deleted, an "X" button will appear, press the X button to delete the badge you want to delete. For further queries, please ping us in the in-app Help chat or email us via **.** # Plans & Pricing Find out about ShineTrust - Product Badges & Label's pricing plans and refund policy. # What happens when I cancel my Subscription Plan? Here's what happens when you cancel your ShineTrust Plan When you cancel your subscription, you’ll still be able to use the subscription for the current billing cycle (current month). You won't be charged from the next billing cycle.\ This means if you purchased Advanced Plan on 01/07/2022 and canceled it on 10/07/2022, you'll still be able to use the features until 01/08/2022. For further queries, please ping us in the in-app Help chat or email us via **.** # What is the Refund & Cancellation Policy? Refund and Cancellation Policy of ShineTrust Ver 2.0 For the Subscription Packs, the cancellation will be effective from the **next billing cycle** and you'll be able to use the subscription for the current billing cycle. For further queries, please ping us in the in-app Help chat or email us via **.** # How will I be charged monthly? Understand how you will be billed. All plans of ShineTrust Ver 2.0 are **monthly subscription packs**. 1. **The Free Plan is always free with:** * Unlimited products * Up to 5 product Badge * Up to 5 Trust badge - Only shown on Product template * Up to 10 custom badges * Up to 10 upload badges **2. The Advanced Plan will charge you 4.99$/month with:** * Unlimited Product badges * Unlimited Trust Badge * Unlimited Upload badges * Unlimited custom badge * Automation * Can add Short-code of Trust Badge on every page(\*) (\*): Limited by Customer's Shopify Basic or Plus. \ For further queries, please ping us in the in-app Help chat or email us via **.**
# What is the pricing plan of ShineTrust? This article explain the new pricing plan of ShineTrust Ver 2.0 [**ShineTrust Ver 2.0 PRICING**](https://apps.shopify.com/shine-trust?search_id=0823edc9-7c6e-4644-b2e0-58f10916709b\&surface_detail=badges\&surface_inter_position=1\&surface_intra_position=19\&surface_type=search) 1. **FREE PLAN** * Unlimited products * Up to 5 product Badge * Up to 5 Trust badge - Only shown on Product template * Up to 10 custom badges * Up to 10 upload badges **2. ADVANCED PLAN** * Unlimited Product badges * Unlimited Trust Badge * Unlimited Upload badges * Unlimited custom badge * Automation * Can add Short-code of Trust Badge on every page(\*) (\*): Limited by Customer's Shopify Basic or Plus. ***What does it means for existing customer's data?*** * Absolutely no change in pricing for customers on the existing Free or Advanced Plans. For further queries, please ping us in the in-app Help chat or email us via **.** # Support Running into an issue? We have some quick tips for you. # How can I reach out for help? See the different ways in which you can reach out to help in ShineTrust. 1. You can find answers to your queries in the ShineTrust - Badges & Labels Documentation. 2. You can chat with us directly via the **in-app Livechat** in[ **ShineTrust - Badges & Labels**](https://apps.shopify.com/shine-trust?search_id=9ad5eda7-a55d-4ec9-aa09-1d83219ce7a8\&surface_detail=shinetrust\&surface_inter_position=1\&surface_intra_position=1&)**.** 3. You can reach out to us via email at **.** # How can I uninstall ShineTrust App? Steps to install/remove the ShineTrust - Badges & Labels app from your Shopify Store Follow these steps to uninstall [**ShineTrust - Badges & Labels**](https://apps.shopify.com/shine-trust?search_id=9ad5eda7-a55d-4ec9-aa09-1d83219ce7a8\&surface_detail=shinetrust\&surface_inter_position=1\&surface_intra_position=1\&surface_type=search): 1. On your Shopify Admin page, click on **Apps** from the left side panel. 2. This would show you a list of all the apps currently installed for your store. 3. Navigate to ShineTrust and select the **Delete** option. **ShineTrust - Badges & Labels** would be uninstalled from your store. For further queries, please ping us in the in-app Help chat or email us via **.** # Does ShineTrust impact the website's performance? Query regarding performance issues while using the app [**ShineTrust - Badges & Labels**](https://apps.shopify.com/shine-trust?search_id=9ad5eda7-a55d-4ec9-aa09-1d83219ce7a8\&surface_detail=shinetrust\&surface_inter_position=1\&surface_intra_position=1&) has **no impact** on your website's performance. The app simply adds a sticker or badge to your product images and does not apply any changes to your theme or website. Moreover, it maintains a **similar "size"** for the images even after applying the badge to it, which means website load time also **does not change or get impacted**. For further queries, please ping us in the in-app Help chat or email us via **.** # What to do if I am unable to launch the ShineTrust App? Here's why you're unable to launch the app [**ShineTrust - Badges & Labels**](https://apps.shopify.com/shine-trust?search_id=9ad5eda7-a55d-4ec9-aa09-1d83219ce7a8\&surface_detail=shinetrust\&surface_inter_position=1\&surface_intra_position=1&) works best on Chrome/Firefox/Safari browsers on laptops and Chrome on mobile. If you're using a different browser apart from these, you might face the problem of the app not getting launched properly. For further queries, please ping us in the in-app Help chat or email us via **.** # What are the new features in version 2.0? ![ShineTrust Ver 2.0](/files/N2lWOL14FD1uXOaHU71Q) After receiving your feedbacks on product's development, with the efforts of the development team, we are so happy to release the 'Products & Labels' app version 2.0 with the following changes: Official Name: [**ShineTrust ‑ Badges and Labels**](https://apps.shopify.com/shine-trust)
> The main purpose of this App is to give you the ability to create and use badges and labels in a Simple, Flexible and Effective way, thereby helping to Boost Sales. ### What are the new features in version 2.0? #### 1. Plan & Pricing {% hint style="success" %} #### Big change: All Campaigns created by the Advanced plan will not be deleted when downgrade to the Free plan {% endhint %} ![](/files/txsGPH9jhy4sW3tSaMh1) The Advanced plan allows you to create unlimited campaigns, unlimited upload of custom badges. In case you switch from Advanced to Free package, campaigns that exceed the number of Free plan will be temporarily uneditable until the Advanced plan is renewed. #### 2. Personalize your library set Each store has a different product and business theme. To help you personalize your badges, in version 2.0 you can select one or more of your 'Industry' ![](/files/ydp1nGZCrJse1QYLJKfJ) When creating a campaign, the badges in your library will be displayed first, helping you quickly find the right badge for your product ![](/files/m9tibtnHctm7DfvBVmoJ) #### 3. Easily choose where to display Trust Badge In version 1.0, to choose the location to display the **Trust Badge** is quite a difficult job, especially with OS 1.0 themes. All those barriers are gone! We've provided an intuitive interface 'autodetect' that makes it quick and simple to choose where to display your trust badge ![](/files/Vw58mRdiYHoAGkXbkdeS) #### 4. Theme Compatibility & Performance Improvement * Version 2.0 is 100% compatible with Shopify themes, (OS 1.0 theme or 2.0 theme) so your work is simply to create campaigns and they will immediately show up on the store * Performance issues are an issue that we also take very seriously and improve with each version. In version 2.0 you will notice that badges are displayed very quickly on the store with no errors. ### How to update version 2.0? After the maintenance period ended, the system was automatically updated to version 2.0. However, this is a version with major changes aimed at significantly improving performance. Therefore, it is possible that some features will not work correctly. Here are some notable ones: {% hint style="success" %} In any case, our support team is always ready to help you with these issues {% endhint %} Trust Badge showing wrong location after update to version 2.0? This error may appear for some customers, in the Dashboard page -> Trust Badge tab you will see a message about this. Follow the instructions here: For campaigns with missing information, we have tagged "Lost Infor". Please follow the video below to set the badge to display properly. ![](/files/Mxb6Ny1Fcqc8YAjSrwLJ) {% embed url="" %} Display Trust Badges {% endembed %} For further queries, please contact us in the in-app Support or write to us at ****. *" We wish this Upgrade of ShineTrust Version 2 will bring the most convenient - easiest experience for you, create amazing campaigns & promotion that deliver perfect user experience with high conversion rates!" **- ShineTrust Team.*** ***----------------------***** Your happiness is always our success *****-----------------------------***