# What to do if I am unable to launch the ShineTrust App? [**ShineTrust - Badges & Labels**](https://apps.shopify.com/shine-trust?search_id=9ad5eda7-a55d-4ec9-aa09-1d83219ce7a8\&surface_detail=shinetrust\&surface_inter_position=1\&surface_intra_position=1&) works best on Chrome/Firefox/Safari browsers on laptops and Chrome on mobile. If you're using a different browser apart from these, you might face the problem of the app not getting launched properly. For further queries, please ping us in the in-app Help chat or email us via **.**